Here's a summary of the steps to creating an order:
- Register an Account
- Add products to your cart
- View your Cart (you can edit your order here, view the weight, and add notes)
- Proceed to Checkout and specify your Shipping (delivery) Address
- Select your Delivery Method
- Select your Payment Method
- Receive your Order Confirmation and Make Payment (check your email inbox for your invoice)
Once payment has reflected, we will pack your order and notify you that it is on its way. We will also send you your tracking number and the contact details of the couriers so you can track the progress of your delivery.
ADDING PRODUCTS TO YOUR CART
Select the "SHOP NOW" dropdown menu from the top menu bar and hover over the category you wish to view. The collections page will open, and you will be able to view the products available in that collection.
You can view the stock available per product and you can also select several products at once by selecting the "I want this" checkboxes.
If you select the photo of the product, it will take you to a product details page, where you can view product information such as ingredients, allergens, nutrition information, storage instructions, etc.
Once you have added all the products you want, select the little SHOPPING CART ICON on the top-right of the screen, which will transfer you to the Shopping Cart page.
VIEWING YOUR SHOPPING CART
Here you will be able to preview your order and make any changes before proceeding to the Checkout screens.
You can also view the Total Weight of your order, add notes, comments, or special instructions, and calculate what your shipping cost would be.
When you are finished viewing your cart and are ready to place your order, select the LET'S CHECKOUT button to proceed to the Checkout page.
CHECKOUT SCREEN 1 - SPECIFY YOUR SHIPPING ADDRESS
Once you have selected the Shipping Address, select the "Continue to shipping method" link
CHECKOUT SCREEN 2 - SELECT THE SHIPPING METHOD
All delivery charges are calculated automatically by the System and are based on your location (you supplied this when you Registered Your Account), as well as the weight of your order.The System, however, will present you with the costs before you go ahead and Checkout.
CHECKOUT SCREEN 3 - SELECT YOUR PAYMENT OPTIONS
- Use PAYFAST for DEBIT CARD, CREDIT CARD or INSTANT EFT Payments. You will need to register an account on their payment portal.
- Use OZOW i-PAY for INSTANT EFT Payments. No registration on their payment portal. You will need to enter your banking username and password into your banking app.
- Use MANIAL BANK DEPOSIT (EFT) for bank transfers.
Once you have successfully placed your order, you will receive an email with your order details.