Help with Deliveries and Tracking Orders

What are the Delivery Options and Costs for South Africa?  |  What are the Shipping Options and Costs for International Deliveries?  | How do I track the status of my Delivery?

What are the Delivery Options and Costs for South Africa?

All delivery charges are calculated automatically by the System and are based on your location (you supplied this when you Registered Your Account), as well as the weight of your order.

The System, however, will present you with the costs before you go ahead and Checkout.

PLEASE BE AWARE THAT THE SYSTEM WILL PRESENT YOU WITH THE CHEAPEST RATE FIRST, WHICH IS A "PICK UP FROM STORE (FREE)" OPTION SO TAKE CARE TO SELECT THE CORRECT SHIPPING OPTION ON CHECKOUT

Depending on where you are you can choose if you would like to:

        "Pick Up From Store (Unit 12 Apollo Park, Marconi Road, Montague Gardens, Western Cape)" Option

        You may prefer to come and collect your order yourself or send someone on your behalf.

        Once payment has been received, your order will be picked, packed, and sent to our dispatch section ready for collection. We will notify you via Email that your order is ready for collection.

        Please wait for this notification from us.

        Door-to-Door DCB Logistics National Courier (3-5 working days)" Option

        Our local (South African) customers are charged a FLAT RATE of R91.15 incl VAT for the first 10kg, thereafter the system adds on a small charge per kg on top of the initial flat rate charge. This means that if your order weighs 500g, 1kg, 3kg, or 10kg, your initial charge is the same. Many of our customers use this opportunity to go "halvies" with family and friends and add more products to their cart to bring the weight closer to 10kg.

        Once payment has been received, your order will be picked, packed, and sent to our dispatch section ready for collection by DCB Logistics. We will send you your tracking number via Email so you can track the status of your delivery.

        Our couriers ask for approx. 2-3 working days for Western Cape orders, and 4-5 working days for National orders (providing you are not too far from a main centre).

        What are the Shipping Options and Costs for International Customers?

        All delivery charges are calculated automatically by the System and are based on your location (you supplied this when you Registered Your Account), as well as the weight of your order.

        The System, however, will present you with the costs before you go ahead and Checkout.

        PLEASE BE AWARE THAT THE SYSTEM WILL PRESENT YOU WITH THE CHEAPEST RATE FIRST, WHICH IS A "PICK UP FROM STORE (FREE)" OPTION SO TAKE CARE TO SELECT THE CORRECT SHIPPING OPTION ON CHECKOUT

        Depending on where you are you can choose:

        "I will get a shipping Quotation on my side and SEND MY OWN SHIPPING AGENT to collect for me (FREE)" Option

        Sometimes our customers prefer to send their own Shipping Agents to collect their orders from us so we have made this super-easy for you to do.

        "Door-to-Door Delivery" Option

        The System will present you with the shipping rates for both Aramex and DHL before you go ahead and Checkout.

        You can select the delivery cost and time frame that suits you.

        Order Confirmation

        Once you have successfully placed your order, you will receive an email with your invoice, order details, and our banking details for payment.

        How do I track the status of my Delivery?

        Our Local (South African) couriers ask for approx. 2-3 working days for Western Cape orders, and 4-5 working days for National orders (providing you are not too far from a main centre).

        International Orders will be sent with Aramex or DHL.The timing of orders sent with Aramex or DHL depend on which option you select on Checkout.

        Once funds have cleared, we will receive your order, pack it, and send it off with the couriers.

        You will receive a confirmation email from us providing you with the courier’s contact details as well as your tracking number.